Return Orders
This chapter contains all relevant information on processing return orders in TRASER DMS 365. It is divided into the following sections:
Creating Purchase Return Orders
Note
Before you can create a purchase return order, you must first have a purchase order or a posted purchase invoice on which the return order is based.
A purchase return order is used to physically return defective or incorrect items to the vendor. This always generates a stock movement. Please proceed as follows to create a purchase return order:
- Use the quick search (ALT+Q) to find the Purchase Return Orders page.
- To set up a new purchase return order, click on New in the menu bar.
- An empty purchase return order card is displayed.
- Fill in the fields in the General FastTab according to the following table:
| Field | Description |
|---|---|
| Vendor Name | Use this field to enter the name of the vendor to whom the items are being returned. |
| Order Type | Select the order type for the purchase return order from the dropdown list. Click here for more information on order types. |
| Vendor Cr. Memo No. | Enter the vendor credit memo number. This number is used for the credit memo created by the vendor for this purchase return order. |
| Return Reason Code | Select the reason for the return from the dropdown list. |
- Fill in any additional information in the General FastTab as needed.
- Navigate to the Lines FastTab and fill in the fields according to the following table:
| Field | Description |
|---|---|
| Type | Select the Item option. |
| No. | Enter the number of the item that you want to return. |
| Quantity | Enter the quantity of the items that you want to return. |
| Return Reason Code | Select the reason for the return from the dropdown list. |
| Location Code | Select the code of the location where the item to be returned was stored. |
| Return Qty. to Ship | Specify the quantity of items that are to be returned. This column must be filled in to be able to post the shipment later. |
- Fill in any additional information in the Lines FastTab as needed.
Tip
Instead of adding information manually, you can also transfer document lines from one or more documents that have already been posted. This enables canceling the unit prices based on the original documents. To do so, click on Prepare > Get Posted Document Lines to Reverse... in the menu bar of the purchase return order and select the relevant document lines in the Lines FastTab. You can make further settings in the Options FastTab to filter the displayed document lines.
- Navigate to the Invoice Details FastTab and add further invoice details as needed.
- Navigate to the Shipping and Payment FastTab and add further shipping or payment details as needed. You can also specify, among other things, a shipping agent and shipping agent service for the shipment in this FastTab. More information on the setup of shipping agents and shipping agent services can be found in the Freight Charge Management chapter.
- To complete the purchase return order, click on **Start > Post or Post and Print... in the menu bar.
- In the dialog window, select whether you want to ship, invoice, or ship and invoice.
- Click OK to confirm your selection.
Tip
You can also create purchase return order directly via the vendor card. To do so, click on Actions > New Document > Purchase Return Order in the menu bar of the relevant vendor card.
You have successfully created a purchase return order.
Creating Sales Return Orders
A sales return order is used to remedy any defects and quality deviations in sold items. A credit memo is created for this purpose. Please proceed as follows to create a sales return order:
- Use the quick search (ALT+Q) to find the Sales Return Orders page.
- To set up a new sales return order, click on New in the menu bar.
- An empty sales return order card is displayed.
- Fill in the fields in the General FastTab according to the following table:
| Field | Description |
|---|---|
| Customer Name | Enter the customer for whom you want to create the sales return order. |
| Order Type | Select the order type for the sales return order. Click here for more information on order types. |
| Return Reason Code | Select the reason for the return from the dropdown list. |
- Fill in any additional information in the General FastTab as needed.
- Navigate to the Lines FastTab and fill in the fields according to the following table:
| Field | Description |
|---|---|
| Type | Select the Item option. |
| No. | Enter the number of the returned item. |
| Quantity | Enter the quantity of the returned items. |
| Return Reason Code | Select the reason for the return from the dropdown list. |
| Unit Price Excl. VAT | Enter the unit price of the returned items. |
| Location Code | Enter the code of the location where the returned item will be stored. |
- Fill in any additional information in the Lines FastTab as needed.
- Click on Release in the menu bar to release the sales return order.
- To complete the sales return order, click on Home > Preview Document > Post or Post and Print... in the menu bar.
- In the dialog window, select whether you want to ship, invoice, or ship and invoice.
- Click OK to confirm your selection.
Tip
You can also create sales return order directly via the customer card. To to so, click on Actions > New Document > Sales Return Order in the menu bar of the relevant customer card.
You have successfully created a sales return order.