Self-Billing

This chapter describes the setup and handling of self-billing cases. By means of self-billing (credit memo process), a vendor can issue invoices or credit memos to the customer or dealer (service provider). This is especially the case in warranty-related topics and serves to invoice work efforts in this context.
This chapter is divided into the following sections:

• Self-Billing Setup
• Self-Billing in Warranty Claims

Self-Billing Setup

In order to use self-billing, the corresponding warranty type must first be set up to support this functionality. To do so, please proceed as follows:

• Use the quick search (ALT+Q) to find the Warranty Claim Types page.
• Open the warranty claim type for which you want to set up self-billing or click on New in the menu bar to create a new warranty claim type.
• Activate the Self-Billing checkbox to enable self-billing.
• Select your own dealer customer to use this self-billing warranty claim type with.
• Optional Repeat the previous steps for all self-billing customers.

You have successfully finished setting up the self-billing functionality. When now using this warranty claim type, self-billing is enabled for the customer.

Self-Billing in Warranty Claims

It is possible to create self-billing invoices, if a vendor only accepts invoices instead of credit memos for accepted warranty amounts. To create a self-billing invoice for a warranty claim, please proceed as follows:

• Use the quick search (ALT+Q) to find the Warranty Claims page.
• Open the warranty claim you want to create the self-billing invoice for.
• Click **Create Invoice  > Create Self-Billing Invoice in the menu bar.
• Click Yes to confirm the dialog window.
• An unposted service invoice is created. The Lines FastTab contains the lines from the Warranty Claim Lines FastTab and/or from the Lines FastTab of the parent service order, where the Type column has been specified as Item.
• Finalize the Service Invoice per your internal processes.

You have successfully created a self-billing invoice.