Service Item Meter

Service item meters make it easier to track when a service item has reached a specific operating hour meter reading. This information enables proactive maintenance planning, e.g., to avoid unexpected breakdowns and downtime during the harvest season. This chapter is divided into the following sections:

• Setting up Default Meter
  • Setting up a Second Meter
• Entering Operating Hours Meter Reading on Service Item Card
• Entering Operating Hours Meter Reading in Service Order
• Correcting Operating Hours Meter Reading
• Setting up Prompts for Meter Readings
• Setting up Service Item Meter for Categories

Setting up Default Meter

This section describes how to set up the default meter for service items. To do so, please proceed as follows:

• Use the quick search (ALT+Q) to find the Service Management Setup page.
• Navigate to the Defaults FastTab.
• Select the default meter from the dropdown list in the Default Meter field.

You have successfully set up the default meter for service items. It will be displayed as a field value in the General FastTab on the service item card.

Setting up a Second Meter

This section describes how to set up a second meter for a service item. This meter will be displayed in the General FastTab of the service item card, similar to the first meter. This allows you to use different meters for different applications on, e.g., a combine harvester, such as one meter for engine operating hours and another for drum hours or the number of cultivated acres. To set up a second meter to a service item, proceed as follows:

• Use the quick search (ALT+Q) to find the Service Items page.
• Open an existing service item.
• Navigate to the Technical Data FastTab.
• Select the second meter from the dropdown list in the Meter 2 field.

You have successfully set up a second meter. It will be displayed as a field value in the General FastTab on the service item card.

Entering Operating Hours Meter on Service Item Card

This section describes how to enter the operating hours meter for a machine on the service item card. To do so, please proceed as follows:

• Use the quick search (ALT+Q) to find the Service Items page.

• Open the service article for which you want to record the operating hours meter reading.

• In the General FastTab, enter the operating hours meter reading in the Operating Hours field.

• In the following window, enter the Date and Time of the operating hours meter reading.

• Confirm your entries with OK.

You have successfully entered the operating hours meter reading.

Enter Operating Hours Meter Reading in Service Order

This section describes how to enter the operating hours meter reading for a service item in a service order. To do so, please proceed as follows:

• Use the quick search (ALT+Q) to find the Service Orders page.
• Open the service order that contains a service item for which you want to enter the operating hours meter reading.
• Select the service item in the Lines FastTab for which you want to enter the operating hours meter.
• Click on Line > Worksheet in the menu bar of the Lines FastTab.
• In the worksheet, enter the operating hours meter reading in the Operating Hours field in the General FastTab.
• In the following window, enter the Date and Time of the operating hours meter reading.
• Confirm your entries with OK.

You have successfully entered the operating hours meter reading in a service order.

Correcting Operating Hours Meter Reading

This section describes how to correct an incorrect operating hours meter reading. To do so, please proceed as follows:

• Use the quick search (ALT+Q) to find the Service Items page.
• Open the service item for which you want to correct the operating hours meter reading.
• In the General FastTab, click on the selection field in the Operating Hours field.
• Select the incorrect operating hours meter reading on the Service Item History page.
• Click on Correct Meter Value in the menu bar.
• In the following window, enter the correct meter value in the Operating Hours field.
• Confirm your entries with OK.

You have successfully corrected a operating hours meter reading. For better traceability, all relevant information regarding the meter reading correction is stored in the Service Item History.

Setting up Prompt for Meter Readings

You can set up that a user receives a prompt to enter a meter reading once a document is created. To do so, please proceed as follows:

• Use the quick search (ALT+Q) to find the User Setup page.
• If you want to activate or deactivate the prompt for a user, select or clear the relevant checkbox in the Meter Reminder column.

You have succesfully activated or deactivated the prompt for entering meter readings for a user. More information on the user setup can be found under User Setup Card.

Setting up Service Item Meters for Categories

This section describes how to set up a service item meter for a service item category. The set up meter will then be used for this service item category by default. Please proceed as follows to set up a service item meter for a cetegory:

• Use the quick search (ALT+Q) to find the Service Item Categories page.
• Selected the relevant checkbox in the Has Meter column to enable the use of meter readings for the service item category.
• In the Meter 1 Type and Meter 2 Type columns, enter the service item meters that should be used as the default for the service item categories.

You have successfully set up the meter for a service item category. The set meter will automatically be added to the service item card when a service item of this category is created. To disable the meter readings for individual service item categories, clear the checkbox in the Has Meter column for the desired service item category. If a service item of this category is used in a document, no meter reading needs to be entered.