Service Management Setup
On the Service Management Setup page, you can configure the features and settings for the service area in TRASER DMS 365. This page contains the General, Mandatory Fields, Default, Contracts, Numbering and TRASER FastTabs. The functions and settings developed by TRASER can be found in the TRASER FastTab. The remaining FastTabs contain mainly standard features of Microsoft Dynamics Business Central. The field developed by TRASER are described separately.
To set up the service management area, proceed as follows:
- Use the quick search (ALT+Q) to find the Service Management Setup page.
- You can make the following settings:
| FastTab | Functions and Settings | TRASER-specific Fields |
|---|---|---|
| General | Here you can make settings e.g. regarding Warning Intervals, the Service Job Responsibility Code, if you want to create a Shipment on Invoice, and where the Labor Costs Position shall be printed in reports. | Copy Damages To – Specify, if and where to selected damages shall be copied in a service order. Show Release Message – If this toggle switch is activated, a message will be displayed after releasing a service document. Signpad for Cert. of Supply – Specify which documents require a certificate of supply with Signpad. Zero Price Warning – If this toggle switch is activated, a warning will be displayed if zero price service item lines exist when all worksheets are set to reviewed. Resource for Standard Service Codes – Specify the resource to replace line in service orders with standard service codes. Default Comm. Details – Specify the person whose detailed information will be printed on reports. Hide lines with 100 % discount – Activate this toggle switch if service lines with 100% discount shall not be printed in service documents. Labor Costs Position – Select the position where labor costs shall be printed on service reports. Labor Aggregation Method – Select the labor aggregation method that shall be used by default in service reports, if no Labor Aggregation Method is selected on the customer card. Labor Aggregation Group Caption – Specify the caption of the labor aggregation group in a service report. Skip 0 Qty. lines in invoice printout – If this toggle switch is activated, lines with a quantity of 0 will be skipped when printing a service invoice, if the posted service invoice resulted from a partial invoice of a service order. No. of Fault Comment Lines – Specify the number of fault comment lines that shall be printed on the service worksheet report. If the value is empty, the default number of lines is 5. No. of Resolution Comment Lines – Specify the number of resolution comment lines that shall be printed on the service worksheet report. If the value is empty, the default number of lines is 10. |
| Mandatory Fields | Here, you can set selected fields as mandatory. | |
| Defaults | Here you can make settings e.g. regarding the Default Warranty Duration, Warranty Discount, and Default Counter. | Default Counter – Select the default counter that that will be set as Counter 1 on newly created service items. |
| Contracts | Here you can make settings e.g. regarding Text Codes for Contracts and Contract Invoices, as well as the Contract Value. | |
| Numbering | Here you can make settings regarding various Number Series. | Maintenance Contract Nos. – Select the number series code that shall be used to assign numbers to maintenance contracts. |
- The TRASER FastTab contains further functions developed by TRASER:
| Field | Functions and Settings |
|---|---|
| Show Note Texts | If this toggle switch is activated, note texts will be displayed when you select a service item in a service quote or service order. |
| Archive Orders | Select the method that shall be used for archiving service orders. |
| Archive Quotes | Select the method that shall be used for archiving service quotes. |
| Default Item Quantity | If this toggle switch is activated, the Quantity field is set to 1 by default when you enter an item number in service documents. |
| Subcategory mandatory | If this toggle switch is activated, subcategories must be used in the product hierarchy. In this case, the related fields will be displayed. You cannot change this setting once a model or service item has been created with a subcategory. |
| Series mandatory | If this toggle switch is activated, series must be used in the product hierarchy. In this case, the related fields will be displayed. You cannot change this setting once a model or service item has been created with a series. |
| Dummy Service Item | Select a dummy service item that shall be used when creating service documents, if an item has not been created as a service item. |
| Use Tracked Times | If this toggle switch is activated, the repair status selected on the worksheet for which Set Finishing Date is activated, determines the finishing date. Each subsequent status, which also has this option enabled, does not change the recorded date. However, if a status is selected that does not have this option enabled, the finishing date will be reset. |
| Skip Splitting Documents for Internal Customers | If this toggle switch is activated, no split documents for machine community administrators will be created, if the bill-to customer is an internal customer. |
| Assign Equipment | In this section, you can select journal templates for item postings, fixed asset reclassification postings, fixed asset G/L postings, and item revaluation postings, as well as the source code for assigning equipment. |
| Remove Equipment | In this section, you can select journal templates for item postings, fixed asset reclassification postings, fixed asset G/L postings, and item revaluation postings, as well as the source code for removing equipment. |
| Maintenance Document Handler | Select here the document handler for maintenance contracts. |
| Calculation Base (Item) | Select here the calculation base for items with capitalized service. Click here for more information on capitalized service. |
| Calculation Base (Resource) | Select here the calculation base for resources with capitalized service. Click here for more information on capitalized service. |
| Capitalized Service Reason Code | Here, select the reason code for the capitalized service. Click here for more information on capitalized services. |
| Cap. Service Item Journal Template | Here, select the item journal template for the capitalized service. Click here for more information on capitalized services. |
| Cap. Service Item Journal Batch | Here, select the item journal batch for the capitalized service. |
| Delete Moved Time | Only when using orderbase Time Management: Activate this toggle switch, if orderbase time lines that are transferred to a new service order shall be automatically removed from the old service order. |
- Make the desired settings. Your changes are saved automatically.
You have succesfully finished the service management setup.