List of Service Item Worksheets

As a service manager or technician, you can quickly and easily access a list of all service item worksheets for service orders in the system.
For showing this list, please proceed as follows:

  • Use the quick search (ALT+Q) to find the page Service Item Worksheets.
  • The page Service Item Worksheets is displayed.

Service Item Worksheets

The list contains the following information:

Column Description
Document No. In this column, the document number of the service order is displayed. Clicking on the document number will not open the service order. Instead the service item worksheet for the respective service order line will be opened.
Description In this column, the description of the service order is displayed.
Work Type Code In this column, the work type code is displayed.
Service Item No. In this column, the service item number is displayed. Clicking on the service item number will open the service item card.
Serial No. In this column, the serial number of the service item is displayed.
Vendor Item No. In this column, the vendor item number is displayed. This number is used to manage the item in the vendor's system.
Repair Status Code In this column, the repair status code is displayed. The status code lets you draw conclusions on the current status of the service order.
Customer No. In this column, the number of the customer is displayed. The customer number is relevant for later invoicing.
Responsibility Center In this column, the responsibility center is displayed. The responsibility center lets you draw conclusions on for example what area of responsibility of your company departments the service item worksheet relates to.
Service Item Group Code In this column, the service item group code is displayed.
License Plate Number This column shows the license plate of the service item connected to the selected service item worksheet. You can find more information about this in the chapter License Plate.
Warranty This checkbox shows if the works shown on the service item worksheet have a warranty claim. You can find more information about this in the chapter Warranty.
Service Price Group Code In this column, the service item group code is displayed.
Fault Area Code In this column, the fault area code is displayed.
Symptom Code In this column, the symptom code is displayed.
Fault Code In this column, the code of the problem is displayed.
Resolution Code In this column, the code of the solution is displayed.
Priority In this column, the priority of the service order/service item worksheet is displayed.
No. of Previous Services In this column, the number of previous services is displayed. Click on the number to get an overview of the performed service orders (posted service shipment item lines) up until now.
Amount In this column, the amount for the respective service order line or the amount for the service item worksheet is displayed.
Amount incl. VAT In this column, the amount incl. VAT for the respective service order line or the amount incl. VAT for the service item worksheet is displayed.

In addition to the data mentioned above, you can get more information in the factbox area. The factbox area can be accessed by using the shortcut ALT+F2. The factbox area contains the following information:

Area Description
Resolution Comments This area shows the resolution comments.
Fault Comments This area shows the fault comments.
Internal Comments This area shows the internal comments.

Opening a service order via the service item worksheet list

This section describes how to add a service order via the page Service Item Worksheets.
Please do the following:

  • Use the quick search (ALT+Q) to find the page Service Item Worksheets.
  • The page Service Item Worksheets is displayed.
  • Select from the shown list the service item worksheet which is assigned to the service order you want to open. In the column Document No., the respective service order are displayed.

Note

Selecting a number in the column Document No. will not open the service order but the service item worksheet which is assigned to the respective service item or service order line.

  • Click Order > Open Service Order in the menu bar.

The service order is displayed.