Restocking Fees
This chapter describes how to create and charge restocking fees in TRASER DMS 365. Restocking fees may be charged by retailers to compensate the effort of processing and restocking returned items. This chapter is divided into the following sections:
Setting Up Restocking Fees
Please proceed as follows to set up restocking fees for use in TRASER DMS 365:
- Use the quick search (ALT+Q) to find the Sales & Receivables Setup page.
- Navigate to the Restocking Fee FastTab.
- Fill in the fields according to the following table:
| Option | Description |
|---|---|
| Restocking Fee Percentage | Specify the percentage that shall be used in sales return orders and sales credit memos for calculating restocking fees. |
| Minimum Restocking Fee | Specify the minimum amount that shall be calculated as a restocking fee per sales line. If the fee calculated by the system is lower than the minimum amount specified here, it will be increased to the corresponding value. |
| Maximum Restocking Fee | Specify the maximum amount that shall be calculated as a restocking fee per sales line. If the fee calculated by the system is higher than the minimum amount specified here, it will be decreased to the corresponding value. |
| Resource for Restocking Fee | Select the resource that shall be used for adding restocking fees on sales lines or set up a new resource. You can only select resources that are marked as Charge Resource. |
Tip
To charge a fixed amount as a restocking fee, enter the same value in the Minimum Restocking Fee and Maximum Restocking Fee fields.
You have successfully set up a restocking fee.
Charging Restocking Fees
You can charge restocking fees in sales return orders and sales credit memos. Please proceed as follows to add a restocking fee to a relevant document:
Note
You can only charge restocking fees for item lines.
- Use the quick search (ALT+Q) to find the Sales Return Orders or Sales Credit Memos page.
- Open the sales return order or sales credit memo to which you want to add a restocking fee.
- Click on Prepare > Add Restocking Fee in the menu bar.
Tip
You can also charge restocking fees as a separate invoice. To do so, click on Move Negative Lines... In the menu bar of the return order or credit memo. Select Invoice in the To Document Type field and confirm with OK. You can then process the newly created invoice as usual.
You have successfully charged a restocking fee in a sales return order or sales credit memo. The restocking fee is added as a resource line for each item line and deducted from the refund amount in the Line Amount Excl. VAT column.