Manage return offers

Use Status to manage your redemption offers.

Update return quotes

• Click on Redemption offers in the navigation bar.
• Select the option All redemption offers from the menu.
• The list All redemption offers is displayed.
• In the Status column, you can see at a glance which redemption offers are open, expired, on hold or lost.
• To update the list, click on Update Status in the action bar.

All redemption offers that previously had the status Open but have since expired will be set to the status Expired.

Change withdrawal offer validity

• Click on Documents in the navigation bar on the start page.
• Select the Redemption offers option from the menu.
• The list All redemption offers is displayed.
• Click on the offer you want to change.
• The redemption offer card opens.

• Enter the new expiration date of the redemption offer in the Redemption offer valid until field.

• Close the redemption offer card to return to the All redemption offers list.

You have changed the validity of the redemption offer.

Specify reasons for lost return quotes

• Click on Documents in the navigation bar on the start page.
• Select the Redemption offers option from the menu.
• The list All redemption offers is displayed.
• Click on the lost redemption offer for which you would like to enter a reason.
• Enter the reason why the redemption offer was lost in the field Reason for lost redemption offer.

• Close the redemption offer card to return to the All redemption offers list.