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Follow-Up

In the Follow-up tab, all assigned protocol lines for the return are displayed. In contrast to handovers, follow-ups are carried out per protocol line and not per protocol. The Return Protocol Handover must be carried out first for the protocol lines to be displayed. More information on the options in the Follow-up tab can be found under “Follow-up” Tab.

Following Up on Return Lines

To follow up on a return line, proceed as follows:

  • In the Follow-up tab, tap the protocol line you want to process.
  • An overview of the protocol line with further information on the rent object is displayed.
  • Navigate to the General FastTab.
  • If the protocol line contains an item, activate the Confirm Quantity toggle switch.
    • Optional If the item quantity is greater than one, first specify the quantity to be returned.
  • Optional For service items, tap Damages to add any damages that were not recorded correctly upon handover.
  • For service items, then activate the Damages Recorded and Confirm Quantity toggle switches.
  • For service items, select the rent status the service item should have after the return under Rent Status.
  • Tap the Finish Follow-Up button. A dialog window is displayed.
  • Confirm the dialog window with Yes to complete the return of the protocol line.
  • The protocol line is marked as Confirmed and highlighted in green.
  • Repeat these steps for all protocol lines of a return protocol.

You have successfully finished the follow-up of a return protocol. If you enabled postings in the TSRMR Mobile Rental Setup, the protocol is also posted automatically upon return. Otherwise, this must be done manually in our ERP solution. More information on this can be found in the documentation for Aptean Rental.