Service Item Comments

This chapter will cover all information on service item comments.
The contents of this chapter are divided into the following sections:

Creating a fault comment,
- Copying a fault comment from hints,
Creating a resolution comment,
- Copying fault comments text for resolution comments,
Creating an internal comment,
Creating an equipment comment.

Creating a fault comment

This section describes how to create a fault comment.
Please do the following:

Use the quick search in TRASER DMS 365 (ALT+Q) to find the page Service Orders.
The page Service Orders is displayed.
Select from the table the service item for which you want to create a fault comment.
The service order card is displayed.
Select the service item from the Lines register for which you want to add a comment.
To add a new fault comment, select Line > Comments > Faults from the Lines register.

Creating a fault comment

The window Edit –…– Fault Service Comment Sheet is displayed.
To enter a new comment, click New in the menu bar.
An new line is added to the table.
Enter the text for the comment in the column Comment.

You have created a fault comment.

Note

The fault comments for the selected service item are shown in the fact box area on the right side of the screen (ALT + F2) and can also be edited there.

Copying a fault comment from hints

This section describes how to copy the lines from master data hints as a fault comment.
Please do the following:

Use the quick search in TRASER DMS 365 (ALT+Q) to find the page Service Orders.
The page Service Orders is displayed.
Select from the table the service order for which you want to create a fault comment from the master data hints.
The service order card is displayed.
Select the service item in the Lines register for which you want to copy the text from the master data hints as a fault comment.
Open the factbox area (ALT+F2) on the right side of the screen.
Scroll down inside the factbox area to the Fault Comments section.
Extend the menu.

Fault Comments

Select from the menu the Copy from Hints option. For more information on master data hints, see the Master Data Hints section.
The page Hint Texts is displayed. Click OK to copy the texts from the hints into the fault comments.

You have copied one or more hint texts into the Fault Comments section.

Creating a resolution comment

This section describes how to create a resolution comment.
Please do the following:

Use the quick search in TRASER DMS 365 (ALT+Q) to find the page Service Orders.
The page Service Orders is displayed.
Select from the table the service order for which you want to create a resolution comment.
The service order card is displayed.
Select the service item from the Lines register for which you want to add a comment.
To add a new resolution comment, select Line > Comments > Resolutions from the Lines register.

Creating a resolution comment

The window Edit –…– Resolution Service Comment Sheet is displayed.
To enter a new comment, click New in the menu bar.
An new line is added to the table.
Enter the text for the comment in the column Comment.

You have created a resolution comment.

Note

The resolution comments for the selected service item are shown in the fact box area on the right side of the screen (ALT + F2) and can also be edited there.

Copying a fault comment text for resolution comments

This section describes how to copy the lines from the Fault Comments factbox area into the Resolution Comments factbox area.
Please do the following:

Use the quick search in TRASER DMS 365 (ALT+Q) to find the page Service Orders.
The page Service Orders is displayed.
Select from the table the service order for which you want to copy the fault comment text into the Resolution Comments factbox area.
The service order card is displayed.
Select the service item in the Lines register for which you want to copy the fault comment text as a resolution comment.
Open the factbox area (ALT+F2) on the right side of the screen.
Scroll down inside the factbox area to the Resolution Comments section.
Extend the menu.

Resolution Comments

Select from the menu the Copy Fault Text option.
The texts from the Fault Comments sections are copied into the Resolution Comments section.

You have copied one or more texts into the Resolution Comments section.

Creating an internal comment

This section describes how to create an internal comment.
Please do the following:

Use the quick search in TRASER DMS 365 (ALT+Q) to find the page Service Orders.
The page Service Orders is displayed.
Select from the table the service order for which you want to create an internal comment.
The service order card is displayed.
Select the service item from the Lines register for which you want to add an internal comment.
To add a new internal comment, select Line > Comments > Internal from the Lines register.

Creating an internal comment

The window Edit –…– Internal Service Comment Sheet is displayed.
To enter a new comment, click New in the menu bar.
An new line is added to the table.
Enter the text for the comment in the column Comment.

You have created an internal comment.

Note

The internal comments for the selected service item are shown in the fact box area on the right side of the screen (ALT + F2) and can also be edited there.

Creating an equipment comment

This section describes how to create an equipment comment.
Please do the following:

Use the quick search in TRASER DMS 365 (ALT+Q) to find the page Service Orders.
The page Service Orders is displayed.
Select from the table the service order for which you want to create an equipment comment.
The service order card is displayed.
Select the service item from the Lines register for which you want to add an equipment comment.
To add a new equipment comment, select Line > Comments > Equipment from the Lines register.

Creating an equipment comment

The window Edit –…– Equipment Service Comment Sheet is displayed.
To enter a new comment, click New in the menu bar.
An new line is added to the table.
Enter the text for the comment in the column Comment.

You have created an equipment comment.